How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Thanks. Dorado, PR 00646, Metro Office Park Did you find it helpful? You never know when you might find yourself financially strapped - the good news is you have options. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Yes Class counsel in the StubHub litigation, Ahdoot & Wolfson and Wittels McInturff Palikovic, alleged, among other things, that StubHub continued to tout its FanProtect guarantee of full cash refunds for cancelled events even after it stopped paying cash refunds to all customers. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. I reached out to Stubhub and they said since the event already happened, yesterday, there's nothing they can do. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers . Make the best possible case for yourself. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Stubhub does not accept returns and does not have a return policy. StubHubs terms of service include a provision requiring individual arbitration of consumer claims, but Gilliam ruled that the company cannot enforce the provision for claims under California law because of state supreme court precedent from 2017s McGill v. Citibank NA. Call +1 (866) 788-2482 with all the details about the purchase. You can get a refund from StubHub by calling their customer service line. 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Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. In 2020, I told you about U.S. Supreme Court petitions from Comcast Corp and AT&T Mobility LLC that characterized the McGill rule as a mistake that had enabled consumers to weasel out of arbitration. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. You can send a private message to us here @TeamStubHub. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Unfortunately, fake StubHub tickets happen, as I learned at Kaskades Pier 94 concert Saturday night. According to StubHub, it was intended to reduce risk for buyers whose events were likely . If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. You will receive an email with instructions on how to receive your refund. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? How rare is this, actually? or Did you buy an excessive amount of tickets? When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. am I just fucked out of $250? I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. However, StubHub offers a refund. Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. There are no exceptions ever on postponed events: I recommended reaching out to the venue and pushing for an official cancellation or reschedule date 1 Reply mpipmpip 1 yr. ago Oct fifth is last day for what? Opinions are our own, but compensation and in-depth research determine where and how companies may appear. If you sold a Taylor Swift Eras Tour ticket in late 2022, for example, you won't receive the funds until after the concert date in 2023. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. Viagogo, a tickets marketplace, bought StubHub in February 2020. Seller should not have contacted you that is against Stubhub policy. Has anyone else not had their tickets available by date and time in confirmation email? Receive a coupon for 120 percent of your original purchase*. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Privacy Policy. StubHub, in its sole discretion, will determine when an event has been cancelled. At the event, tickets were discovered to be invalid. It also shows why the California precedent is so bitterly despised by corporate defendants that are now hoping for help from the U.S. Supreme Court. At the same time, buyers expect immediate refunds. We will process the refund to your original payment method within 5 days. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. The table below covers the refund policies and ticket protections available on StubHub andTicketmaster: Estadio Alfredo Harp Hel, which hosts the MLB games in Mexico City, is roughly 2,000 feet higher in elevation than Coors Field. But it isnt always that easy. Nor did class counsel Tina Wolfson of Ahdoot Wolfson and Tiasha Palikovic of Wittels. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. StubHub Refund Policy - When The Event Is Postponed Or Canceled. StubHub wont refund me for tickets I never received? The email from StubHub says, "We apologize but unfortunately your seller is not able to provide the tickets you originally purchased". StubHub stopped guaranteeing cash refunds. NewsletterDollar ScholarStill learning the basics of personal finance? Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, dont leave or buy a last minute ticket without calling StubHub first. The company blamed the difficulty of recouping from sellers during the pandemic. If it is postponed/rescheduled, the tickets are still valid. So you don't think it's possible the original buyer got refunded and we just don't know about it? Needless to say, this concert never happened. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Full buyer Terms & Conditions here. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? Listings are removed without . Most recently, a divided panel in Hodges v. Comcast Cable Communications LLC ruled that the McGill rule applies only to forward-looking injunctions that seek to prevent future violations of law for the benefit of the general public as a whole.. You will enter your community username and new password and done! StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . On March 7th, StubHub emailed Marrali a copt of its refund policy . This may include details from your tickets (so be sure to keep them), or information from the event venue. See here for a complete list of exchanges and delays. Have you made a mistake by purchasing an excessive number of tickets? When deciding whether to go through the Ticketmaster resale vs StubHub resale process, the policies and protections offered by the platforms are important to consider. We may be compensated if you click this ad. The California Supreme Courts McGill decision, he said, addressed a public injunction claim quite similar to the claim against StubHub, calling for a prohibition on allegedly deceptive advertising. Call us during our business hours. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets never appeared in my AXS account. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. I will say this: Until Saturday night I had never heard anything about fake tickets from StubHub or had any trouble with it myself, and when it did happen, their customer service team was quick to issue a refund and also gave me $15 towards my next StubHub purchase. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. StubHubs lawyers at McDermott Will & Emery said the supposed injunction claim was not at all what it seemed. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. How do I get my money back? Ads by Money. The StubHub Refund Policy ensures that customers can receive a refund within certain conditions, such as if an event is canceled or rescheduled, if tickets are unauthenticated, or if your purchase is eligible for a FanProtect Guarantee refund. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . All of those complaints, like some of these from Consumer Affairs, say StubHub issued a refund, but I have yet to find one saying StubHub found them, as Derrick F. claimed, comparable or better tickets. Most complaints about StubHub seem to be coming from people who dont actually understand the premise of StubHub, which is that tickets are being resold from regular people who can price the tickets however they want. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. Select Sell tickets from the three dots. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Tl;Dr I bought tickets from Stubhub that were never delivered, I asked them for a refund and they said no. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights / Privacy Policy. Re: Refund? I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. BOSTON . The industry leader for online information for tax, accounting and finance professionals. The credits are valid through the end of 2022. As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. Many companies featured on Money advertise with us. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. From that StubHub wallet page you can request a refund instead of keeping the credit. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. If any of these tragic events occur, you will be eligible for a refund. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . From that StubHub wallet page you can request a refund instead of keeping the credit. Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). Is there any way I can confirm that my Stubhub QR codes are still good? Class counsel merely threw those words into their complaint, in a thinly veiled maneuver to try to avoid arbitration.. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. Receive a full refund of your purchase 2. Exchanges will only be allowed for accessibility reasons. Email is another option for requesting a refund. No big deal, I know they use 3rd parties sometimes. Precluding StubHub from allegedly misrepresenting to the general public the protections afforded by its FanProtect Guarantee, Gilliam said, is a paradigmatic example of public injunctive relief., Even if StubHub is right and plaintiffs asserted the injunction claim specifically to evade arbitration through the McGill rule, the judge said, their motivation for doing so is simply irrelevant to the inquiry.. The original purchase has aged off my account history. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. That is a great question. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Thats everything that we can tell you about StubHubs returns and refunds policy! But for anyone considering purchasing tickets to a forthcoming event via StubHub thinking that they can just get a refund for a cancelled event 120 days later, I'd advise against it for now. Required fields are marked *. Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. The family was offered a full refund including a $200 voucher for their next ticket purchase but are out the hotel money and the family still doesn't know what happened to their original tickets and are beyond frustrated. Last Updated on September 16, 2021 by Dave Clark, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. All Rights Reserved. I will also say this: My dad just bought World Series tickets for the two of us via StubHub and Im terrified theyre going to be fake. StubHub Return Policy [Quick Information]. The . and would like to return it? StubHub offersthe retroactive refunds because the live events industry is opening back up. Get useful tips, expert advice and cute animals in your inbox every week. Customerscomplained to the media andfiled lawsuits. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Class counsel in the StubHub MDL said in their brief opposing arbitration that their injunction claim is exactly that: a necessary means to block StubHub from continuing to deceive the public about its refund policy. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. No big deal, I know they use 3rd parties sometimes. Use of this website signifies your agreement to our. Let us teach you the major money lessons you NEED to know. The class complaint sought a public injunction to require StubHub to honor the full cash refund policy or to conduct an advertising campaign to notify consumers that it is not actually promising full refunds to all customers. Of course! Reuters, the news and media division of Thomson Reuters, is the worlds largest multimedia news provider, reaching billions of people worldwide every day. Sometimes email clients send our first email to a spam or promotions folder. If StubHub asks you to return the tickets you . Subscribe for full access to The Hollywood Reporter. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Give them any information they may need. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. In any case where a seller fails to provide valid tickets, we hold them 100% liable.. Go with that one and theyll connect you with a representative. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Enjoy!Make sure we land in your inbox, not your spam folder. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works.