Any time I try to chat, they are closed, and when I call I get nothing. Anyone can write a Trustpilot review. I keep trying to call customer service to cancel and NOBODY ANSWERS. However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). WebUnder your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all That's funny because over the phone they had told me that the cancellation request might take up to three days. Every single agent I spoke to did not understand that I returned the tires and Tire Agent sent a refund. Additional parts, extensive labor and installation charges are extra. They work similar to a rent to own but they have many more items to choose from. I had been emailing ***** directly wondering what was happening with my account. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. Save my name, email, and website in this browser for the next time I comment. Their customer service team is excellent and always willing to help with any issue you may have. This option is more than the 90 same as cash price and the early payoff option.We are here to help, if you have any further questions or concerns, you may contact us via email at resolutions@flexshopper.com or contact our customer service department at 855.353.9289. I believe this company purposely hides balances so they can continue to charge. Can flex shopper really take you to court & sue you for a product you did not keep payments on? I have seen negative responses for this company and afraid to get caught up not getting what i paid for, broken merchandise, late delivery and taking. Rep explained the process clearly. Rates and terms may also vary depending upon the state where you reside. Check your shipping confirmation to find the unique tracking number assigned to your order. It should be clearly displayed somewhere in the body of the email. We are here to help; If the customer has any further questions or concerns, they may contact us via email at ************************************** or call our *************************** at **************. Also, the signed agreement I have w them has no mention that as a Florida resident I am excluded from their promotion. FlexShopper offers easy weekly payments for the top brands you want at FlexWallet lets you lease to own qualifying merchandise, including electronics, appliances and furniture, from any major retail store with your smartphone. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). We are here to help; If the customer has any further questions or concerns, they may contact us via email at************************************** or call our *************************** at **************. Like I told *** I would never wish this process on my worst enemy because it has been a living nightmare. Just 2 weeks ago they updated their site that Florida NC and Texas residents don't qualify for the 90 days SAC option on the site. I was also calling into the main line where they would tell me ***** would be giving me a call back or emailing me back about the payments. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. This site uses Akismet to reduce spam. Website says they will attempt to charge my "primary" payment method when a payment is due. I opened an investigation up with *** , they was supportive but told they couldnt take matters in their hands and would had to be handled by flexshopper ! They FRAUDULENTLY draft your bank account on random dates that are NOT in a contract! In addition, the payment information was removed from the account as requested and Flexshopper will make future outbound calls from Flexshopper. I already paid off one item and wanted to order something else. Theu are gready and should be avoided. WebYour customers can lease with these quick and easy steps: Create a FlexShopper account with basic contact information. However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you. Told me I was good. I paid my elevtric bill. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. For each friend that makes their first purchase Start Sharing Were happy to help! They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. Helpful (0) Nicholas C. on 2/14/20 Because they are going to get your routing number, and take it from your checking account no matter what. WebIn addition, the payment information was removed from the account as requested and Home How It Works FlexShopper: How It Works. Please send us your contact information in a direct message or contact us on (855) 353-9289, mention this review and request to speak to Supervisor or Manager. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. When they started you could buy an item at market price, you had 90 days to pay it off before you went on a pay double journey. All Rights Reserved.Terms of UsePrivacy PolicyInvestor Relations. Now their prices are way over market value (like finger hut) and then you pay double of the inflated price. I ordered a PlayStation 5 for my son on 12/16/2022 for Christmas ! After about 4 months of me trying to get in contact with anyone I finally sent in a claim to the resolutions team after receiving an email that my account was sold. Please please! We have been attempting to work with Jason Oakley and provided the requested payment information. Even though I believe that don't matter if they added that in their site it's STILL DECEIVING ADVERTISING PRACTICES! Now 7 months later they have emailed me saying they did not receive it and I owe them for it. Having a limited amount of cash or credit does not mean that you need to miss out on something that your family needs or wants. . Returning Items from Third Party Sellers Download Article 1 Log into the Amazon account that you ordered the item with. Most of the products in our marketplace typically dont require any money down and there are no hidden fees. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If you care about your credit and paying double the price for items then run. I have paid off one item early to close it out 3 times just to be told I owe more. My payment info is screenshotted to show I have never missed a payment, but screw me I guess Hi James, Thank you for being a valued FlexShopper customer. Customers can get started leasing with no money out of pocket on most items. My main issue is your own team didn't know he had left or even offer to transfer me to someone who would be willing to help. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. We also reached out to the customer to provide this information. This company is a complete SCAM! With lease-to-own, your customers Enjoy the things you need and pay as you go! The transit time will vary by delivery address. They're scammers in America. I will be contacting my states attorney generals office. Save my name, email, and website in this browser for the next time I comment. Theft of rental property is a crime in Washington. They charge a rent to own fee and then charge you again for the product. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. We apologize for any miscommunications that occurred with FlexShopper. Additional parts, extensive labor and installation charges are extra. The Flexshopper representative that the customer initially spoke to has not with with the Company since August 2022. * Prices and quantities are subject to change This is a HORRIFIC company! I would avoid this company at all cost. Browse our marketplace to find exactly what youre looking for today. Thank you for the feedback. WebIf an item is eligible for special order fabric or colors, youll see that option available on the product page. I have chatted various times with issues on my account (its been three weeks since i started my lease) and the chat representative is not only rude and ignorant but also tries to gaslight you and questions you as if you were dumb. My account with Flexshopper would never show my balance so I went on a chat session to get my payoff balance and was told that my payoff would be *****, so I made the full payment of ***** and was immediately told that my payoff would be *****. Need help choosing the right products for your vehicle? Save and Increase Sales. That was ANOTHER lie. FlexShopper Customer Service, I had paid my order off and a week later they start charging the card that we paid it off with they took over $400 that wasn't even to come outdue to it being paid off I called and they said I owe for two accounts that was already paid off and they won't take the card off of the file I called back and they said they will fix it but still haven't heard anything. Adjusted That's a great question, Melissa. Avoid at all cost people, First issue I had would not replace my controller for my PlayStation the next day I got it second issue payments don't come out on Friday like they say it comes out in 3 to 5 days they just give you excuses I don't recommend using them. Worst and most illegal Company I have ever dealt with. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term Please provide the email address and phone number associated with your account in a private direct message one of our team members will contact you to address this matter. That documentation will expedite this resolution and bring closure to this incident. But its taking responsibility and understanding that your company did not do there part when it came to replacing ***** on my account, when it came to contacting me, when it came to calling me or when it came to just handling this case overall. "What!" WebShopping on the FlexShopper marketplace is easy. We'd like to better understand the experience you had and resolve all of your concerns. The prior lease referenced by Jason Oakley has been closed another more recent lease was closed as an accommodation to Jason Oakley. They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway! Add the FlexShopper lease-to-own payment method to your checkout. Not to mention the wait time to speak with a rep. I had to reach out to my bank to cancel them. FlexShopper has a rating of 3.48 stars from 724 reviews, indicating that most customers are generally satisfied with their purchases. I Received the Wrong But my question is why not ? If there is a customer service person from the company and not a helpless call center I would love to hear from you. Bonus Health and Wellness Discount Programs. Why FlexShopper stands out from other lease-to-own and financing options. Some restrictions and exclusions may apply. I have screenshots that were attached to the original request showing that I had been reaching out but with no communication back. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. This company does not typically respond to reviews. 5 Good credit is not necessary but not everyone with bad credit is approved. WebPlease email customer service at: returns@flexshopper.com. They messed up my account info and started using someone elses credit card number. My card number was collected and I was told that $35 dollar payments would be arranged but nothing was deducted from my account. Changed delivery date for my item then told me it may be backordered but were not notified and could not give me tracking number. I told them it must be a scheduled pick up and they wont accept. Easy zero-integration with our standalone apps. Ridiculous! Above all else, their customer service department is, for lack of a better word, incompetent. What is stopping me from ordering from you and then not paying and keeping the item? The consumer submitted 4 more orders from 06/10/22 (Apple Watch) to 06/24/22 (Iphone 13, Apple Watch. Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. FlexShopper ranks 28th among Marketplace sites. We apologize for the consumers recent experience. I'm glad someone told me about thisprogram. Thank you for taking the time to bring this to our attention. The item came and did not Bluetooth as it should. Please provide the email address and phone number associated with your lease agreement in a private direct message to review this incident or contact our customer service team at (855) 353-9289 for assistance. If the consumer has any further questions or concerns, please do not hesitate to contact us at **************************************. This credit is only valid for online orders. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. 5 Good credit is not necessary but not everyone with bad credit is approved. In response to the customers complaint, our records showed that on or about 7/22/2022, the customer was in communication with a Billing Manager and customers payment information was removed at the customers request and customer was instructed to call in their outstanding payments. Still won't change the address. To make a purchase from FlexShopper, all you have to do is go to their website and choose the item you want to buy. Reviewers satisfied with FlexShopper most frequently mention customer Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez, and billing department. We look forward to delivering the most popular brands and products to our customers, and we want to make your shopping journey the best it can be. Home How It Works Rent-to-Own Products: Everything You Need to Know.
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